FAQs

A: Yes, our jewellery is waterproof and made to withstand occasional contact with water thanks to its high-quality stainless steel and durable 18K gold plating. However, to maintain its brilliance and extend its lifespan, we recommend avoiding prolonged or frequent exposure to water, such as swimming or showering.

A: Our jewellery is made from hypoallergenic stainless steel, plated with 18K gold, and crafted using recycled metals. All materials are certified by EUROFINS for quality and safety.

A: Yes, sustainability is a core value at Emiliaz Jewellery. We use 100% recycled metals and eco-friendly packaging. Our processes are designed to minimize waste and reduce environmental impact while maintaining the highest quality standards.

A: At this time, we do not offer custom or personalized jewellery. However, we are always looking to expand our services, so stay tuned for future updates! If you have specific requests, feel free to contact us at info@emiliaz.com.

A: To find the perfect fit:

• Rings: Use a ring sizer or measure the diameter of a ring that fits well and compare it to our size chart in the link here.
• Bracelets: Measure your wrist with a flexible measuring tape and add 1-2 cm for a comfortable fit.
• Necklaces: Consider your preferred length and consult our length guide for visual references.

For assistance, feel free to reach out to our support team at info@emiliaz.com.

A: To place an order, simply browse our collections on our website, select the desired item(s), and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your purchase. You will receive an order confirmation email shortly after.

A: Absolutely. We use industry-standard encryption and secure payment gateways to ensure your payment information is protected. Emiliaz does not store sensitive credit card details on our servers.

A: Delivery times vary depending on your location:

• Ireland: 1-3 business days.
• Europe: 3-5 business days.
• Rest of the World: 5-7 business days.

You will receive a tracking number once your order is shipped to monitor its progress.

A: If your order hasn’t arrived within 30 days of receiving your shipping confirmation, please contact us at info@emiliaz.com with your name and order number. We will investigate and resolve the issue promptly.

A: We offer a 30-day return policy. Items must be returned in their original condition, unworn, with tags, and in the original packaging. Please contact return@emiliaz.com to start the process.

A: Currently, we do not offer direct exchanges. If you’d like a different item, return your original purchase for a refund and place a new order.

A: To maintain your jewellery’s brilliance:

• Avoid contact with water, perfumes, and chemicals.
• Store it in a cool, dry place in its original packaging.
• Use a soft cloth to clean your jewellery gently.

A: Yes, all Emiliaz Jewellery products are covered by a 1-year warranty against manufacturing defects. If you encounter an issue, contact info@emiliaz.com with your order number and photos of the defect.

A: Enter your promo code in the designated box at checkout and click “Apply.” The discount will be reflected in your total. Note: Promo codes cannot be combined with other offers.

A: Yes, we offer digital gift cards that make perfect presents. Choose your desired value and send it directly to the recipient via email.

A: Yes, our jewellery is made from 100% recycled metals. Sustainability is at the heart of Emiliaz, and we strive to minimize our environmental impact.

A: Our packaging is crafted from recyclable and biodegradable materials. Every effort is made to reduce waste while still delivering an elegant unboxing experience.

A: You can reach us at info@emiliaz.com for return & general inquiries. Our team is available from 09:00 to 15:00 (CEST) Monday through Friday.

A: Emiliaz Limited is based in the Republic of Ireland and registered under the Irish Companies Registration Office (Company Number: 733168).