Refund policy

↩️ Returns & Warranty Policy

At EMILIAZ Jewellery, we are committed to high-quality craftsmanship and reliable service. If you are not fully satisfied, we offer a comprehensive return and warranty policy for up to one year from the date your item is received.

📦 Eligibility for Returns

Items must be unworn, unused, with original tags attached.
Items must be returned in their original packaging.
A valid proof of purchase (receipt or order confirmation) is required.

Important: If a returned item shows signs of wear, damage, or alteration, EMILIAZ may decline the return and return the item to you.

🛡️ One-Year Warranty

Your purchase is covered by a 12-month warranty starting from the delivery date.

✔️ Covered Under Warranty

Manufacturing defects
Faulty clasps or closures
Tarnishing or plating issues caused by material faults

❌ Not Covered

Normal wear and tear
Accidental damage or misuse
Repairs or alterations by unauthorised third parties

If you believe your item qualifies for a warranty claim, email return@emiliaz.com with your name, order number, and a short description of the issue.

📧 How to Start a Return or Warranty Claim

Email return@emiliaz.com with the following details:

Your full name
Contact information
Order number
Reason for return or warranty claim

We will reply with the return address and full instructions.

Important: Items returned without prior authorisation will not be accepted.

🔧 Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at return@emiliaz.com. We will resolve the issue promptly.

🚫 Non-Returnable Items

Earrings (for hygiene reasons)
Custom or personalised jewellery
Sale items
Gift cards

🔄 Exchanges

We do not offer direct exchanges. The fastest method is to complete an approved return and place a new order.

🇪🇺 EU 14-Day Cooling-Off Period

For orders shipped within the European Union, you may cancel or return your order within 14 days of receipt, for any reason.

Items must be:

Unworn and unused
Returned in original packaging
Accompanied by proof of purchase

💳 Refunds

Once we receive and inspect your return, you will receive an email with your approval or rejection status.

Approved refunds are credited to your original payment method within 10 business days.
Your bank or card provider may require additional time to process the refund.

If you haven’t received your refund after 15 business days, please contact us at return@emiliaz.com.

📬 Contact Us

For any questions or support with returns or warranty claims, contact us at:

Email: return@emiliaz.com
Response Time: Within 24 hours on business days