Privacy policy
🔐 Privacy Policy
Last updated: November 14, 2025
EMILIAZ (“EMILIAZ”, “we”, “us”, “our”) operates this website and provides all related features, tools, and services (the “Services”). The Services are powered by Shopify, which enables us to operate our online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with us.
If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy takes precedence regarding data collection, use, and disclosure.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how your personal data is processed.
📄 Personal Information We Collect
“Personal information” means data that identifies or can reasonably be linked to an individual. Personal information does not include anonymised or de-identified data.
We may collect the following categories of personal information depending on how you interact with our website:
- Contact Details: Name, email, phone number, billing address, shipping address.
-
Financial Information: Payment method, partial payment card details, transaction confirmations.
Note: EMILIAZ does not store full credit/debit card details; payment processors handle this securely. - Account Information: Username, password, preferences, settings.
- Transaction Information: Products viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled.
- Communications: Customer support inquiries, return requests, warranty claims.
- Device Information: IP address, browser type, device type, operating system, referral URLs.
- Usage Data: How you interact with the website, pages visited, clicks, time spent on pages.
- Inferences: Preferences and shopping patterns based on your behaviour.
📥 How We Collect Personal Information
We collect data from the following sources:
- Directly from you: When creating an account, placing an order, subscribing to newsletters, or contacting support.
- Automatically: Through cookies, analytics tools, and your device when you browse the website.
- From service providers: Shopify, payment gateways, logistics partners, and marketing tools acting on our behalf.
- From third-party partners: Where applicable, such as advertising platforms, analytics services, or social media integrations.
⚙️ How We Use Your Personal Information
Depending on your interactions with the Services, we may use your data for the following purposes:
🛍️ Provide, Improve & Personalise the Services
- Process and fulfil orders
- Arrange shipping and delivery
- Manage accounts and preferences
- Process returns, exchanges, and warranty claims
- Send order updates and notifications
- Recommend products based on user behaviour
- Improve website performance and customer experience
📣 Marketing & Advertising
- Send promotional emails and newsletters
- Show personalised ads based on browsing behaviour
- Measure marketing performance
You can unsubscribe from marketing emails at any time using the link in our emails.
🛡️ Security & Fraud Prevention
- Authenticate accounts
- Detect and prevent fraudulent or malicious activity
- Maintain platform and transaction security
📞 Communication & Support
- Respond to inquiries
- Provide customer support
- Resolve disputes or issues
⚖️ Legal Compliance
- Comply with Irish and EU laws
- Respond to lawful requests from authorities
- Address legal claims or disputes
🔄 How We Share Personal Information
We may disclose your personal information in the following situations:
- With Shopify: Shopify processes data to operate our store, checkout, fraud prevention, and analytics.
- With service providers: Payment processors, couriers, warehouse partners, email providers.
- With marketing partners: Meta, Google, TikTok, and other advertising platforms when used.
- When you request it: For example, social login integrations or shipping instructions.
- Within our company group: If applicable.
- For legal or safety reasons: To comply with regulations or protect our rights.
- In business transactions: Such as mergers, acquisitions, or dissolution.
🛍️ Relationship With Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information as part of providing its services to us.
Shopify may use:
- Device and usage data across multiple merchants
- Checkout information
- Fraud detection signals
- Aggregated data analytics
Shopify acts as a data processor and, for certain enhanced data-processing features, may act as a data controller.
You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy
You may exercise Shopify-related data rights at:
https://privacy.shopify.com
🔗 Third-Party Websites
We may provide links to external websites. We are not responsible for the privacy practices or content of third-party platforms. Always review their privacy policies.
🚫 Children’s Data
Our Services are not intended for minors, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a minor has submitted data to us, please contact us so we can delete the information.
🔒 Security & Data Retention
We use industry-standard measures to protect your information, but no system is completely secure.
We retain personal information only as long as necessary for:
- Legal obligations
- Order fulfilment
- Service improvement
- Account management
- Dispute resolution
Retention periods vary depending on data type and legal requirements.
🧭 Your Data Rights
Depending on where you live, you may have the following rights:
- Access / Know – Request the personal information we hold.
- Correction – Fix inaccurate data.
- Deletion – Request the deletion of your data.
- Portability – Receive your data in a transferable format.
- Restriction – Limit how we process your data.
- Objection – Object to certain types of processing.
- Withdraw Consent – Opt out of marketing or cookie-based tracking.
- Opt-Out of Targeted Ads – When applicable by law.
To exercise your rights, contact us at:
privacy@emiliaz.com
We may require identity verification before fulfilling your request.
🌍 International Data Transfers
Your data may be processed in countries outside your residence, including Canada and the United States.
Where required, we rely on:
- Standard Contractual Clauses (SCCs)
- Other legally recognised transfer mechanisms
📣 Complaints
If you believe your data has been misused, you may contact:
Email: privacy@emiliaz.com
You may also lodge a complaint with your local Data Protection Authority. For the EU, a list can be found here:
https://edpb.europa.eu/about-edpb/board/members_en
📝 Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or comply with legal requirements. Updated versions will be posted on this page with a revised “Last updated” date.
📬 Contact
If you have questions or wish to exercise your rights, contact us:
Email: privacy@emiliaz.com
Address:
EMILIAZ LIMITED
77 Camden Street Lower
Dublin 2, D02 XE80
Ireland