Yes — all EMILIAZ jewellery is crafted from 316L stainless steel plated in 18K gold and finished with a PVD coating, making every piece waterproof, tarnish-resistant, and hypoallergenic.

Our jewellery is designed to withstand occasional contact with water, such as hand washing or rain. However, to preserve its brilliant shine and extend its lifespan, we recommend avoiding prolonged or repeated exposure to water — for example, during swimming, showering, or exercising.

Our jewellery is crafted from 316L hypoallergenic stainless steel, plated in 18K gold, and finished with a PVD coating for exceptional durability and lasting shine.Each piece is made using recycled metals, combining sustainability with premium quality.All materials are certified by EUROFINS for safety, quality, and compliance with international standards.

Yes — sustainability is a core value at EMILIAZ Jewellery.
We craft all pieces using 100% recycled metals and package them in eco-friendly, recyclable materials.
Our production methods are designed to minimise waste, reduce environmental impact, and uphold the highest quality and ethical standards at every stage.

At this time, we do not offer custom or personalised jewellery.
However, our design team is continuously exploring new possibilities — so stay tuned for future collections and bespoke options.
If you have a specific request or collaboration idea, please contact us at info@emiliaz.com.

To find your perfect fit:

Rings: Use a ring sizer or measure the inner diameter of a ring that fits comfortably, then compare it with our Size Guide.

Bracelets: Wrap a flexible measuring tape around your wrist and add 1–2 cm for a relaxed, comfortable fit.

Necklaces: Choose your preferred chain length and refer to our Necklace Length Guide for visual references.

For personalised sizing help, feel free to contact our support team at info@emiliaz.com.

To place an order, simply explore our collections on emiliaz.com, select your desired piece, and add it to your cart.
When you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your purchase.
You’ll receive a confirmation email shortly after your order has been successfully placed.

Absolutely. We use industry-standard SSL encryption and trusted payment gateways to ensure that all transactions are completely secure.
Your payment details are processed safely and never stored on EMILIAZ servers.

Delivery times depend on your location:

• Ireland: 1–3 business days via An Post.
  
• Europe: 3–5 business days via An Post or DHL Express.
  
• Rest of the World: 5–7 business days via An Post, DHL, or FedEx.
  

Once your order has shipped, you’ll receive a confirmation email with tracking details to monitor its journey.
Please note that delivery times are estimated and may vary due to customs or carrier delays.

If your order has not arrived within 30 days of receiving your shipping confirmation email, please contact us at info@emiliaz.com with your name and order number.
Our team will promptly investigate the delay with the carrier and ensure your issue is resolved as quickly as possible.

We offer a one-year return and warranty policy from the date your order is received.
To be eligible for a return, items must be unworn, unused, and in their original packaging with proof of purchase.

Returns are accepted within 14 days of delivery for a full refund, or within 30 days for an exchange or store credit.
Please note that earrings, custom or personalised pieces, and sale items are non-returnable for hygiene and production reasons.

To initiate a return, email return@emiliaz.com with your order number and reason for return. Our team will provide the return address and next steps.

We don’t offer direct exchanges at this time.
If you’d like a different product, simply return your original item (once approved) and place a new order for your preferred piece.

To begin the return process, please contact us at return@emiliaz.com with your order number and the item you wish to return. Our team will guide you through the steps.

To preserve the brilliance of your EMILIAZ pieces:

• Avoid prolonged contact with water, lotions, perfumes, or cleaning agents.
  
• After wearing, gently wipe with a soft cloth to remove oils or residue.
  
• Store your jewellery in its original pouch or box, away from humidity and direct sunlight.
  
• Although all pieces are waterproof and tarnish-resistant, limiting exposure to harsh conditions will help maintain their 18K gold shine for years to come.
  

For additional guidance, feel free to contact our care team at info@emiliaz.com.

Yes — all EMILIAZ Jewellery pieces come with a one-year warranty from the date of delivery.
The warranty covers manufacturing defects, including issues with clasps, plating, or material faults.

It does not cover normal wear and tear, accidental damage, or alterations made by unauthorised parties.
If you believe your piece qualifies for a warranty claim, please contact us at return@emiliaz.com with your order number, photos, and a brief description of the issue. Our team will assist you promptly.

You can apply your promo code during checkout in the “Discount code or gift card” field before completing your purchase.
Simply enter your code, click “Apply,” and the discount will appear in your order summary.

Please note:

• Promo codes cannot be combined with other offers or applied to previous orders.
  
• Each code must be entered before finalising payment to be valid.
  

If you experience any issues applying a code, contact our support team at support@emiliaz.com.

Yes — EMILIAZ Jewellery offers digital gift cards, delivered instantly via email.
They can be used to purchase any item from our collection — including rings, necklaces, bracelets, and earrings — directly at emiliaz.com.

Our gift cards are:

• Valid for 5 years from the date of purchase
  
• Easy to use — simply apply the code at checkout
  
• Non-refundable and cannot be used to buy other gift cards
  

For any assistance with purchasing or redeeming a gift card, please contact us at support@emiliaz.com.

Yes — all EMILIAZ Jewellery pieces are crafted using 100% recycled stainless steel and recycled 18K gold plating.
Our commitment to sustainability extends throughout our production process — from responsibly sourced metals to eco-friendly, recyclable packaging.

Each piece is crafted to minimise waste and environmental impact while maintaining the luxurious quality, durability, and shine that define EMILIAZ.

At EMILIAZ Jewellery, we believe luxury and sustainability should coexist.
Our packaging is designed with the planet in mind — crafted from recyclable, reusable, and eco-certified materials.

Each order is presented in a premium jewellery box made from responsibly sourced materials and shipped in plastic-free, recyclable packaging.
We minimise excess waste while ensuring every unboxing feels as special and refined as the jewellery inside.

Our support team is always here to help.
You can reach us via email or via our contact form or at support@emiliaz.com for order inquiries, product questions, or assistance with returns and exchanges.

Our customer service hours are Monday to Friday, 09:00–15:00 (CEST).
We aim to respond to all messages within 24 business hours.

For general inquiries, you can also contact info@emiliaz.com.

EMILIAZ is operated by EMILIAZ LIMITED, a company registered in the Republic of Ireland under company number 733168.

Our logistics centre are based in Dublin, Ireland, and we also welcome customers to our EMILIAZ boutique at Blackrock Market, Co. Dublin.

Visit us at Blackrock Market to explore our collections in person and receive personalised styling and jewellery care advice from our team.

For business or partnership inquiries, please click here contact us or at info@emiliaz.com.