Frequently asked questions

Check your product’s material and care details before showering or swimming: suitability varies by design. After water-resistant pieces have been in the pool or sea, rinse with fresh water and dry gently with a soft cloth.

Read our materials guide and care advice.

Materials and finishes vary by design. Check each product description for the base metal, plating, stones and measurements. Many pieces use 316L stainless steel; gold-tone pieces may have an 18K gold-plated PVD finish. Gold-plated jewellery is not solid gold.

Explore our materials guide and contact us if you need help with a particular piece.

Check the size and length details on each product page. For rings, compare the inner diameter of a ring that fits you with our Ring Size Guide. For bracelets, measure your wrist and compare it with the listed length or size.

Need help choosing? Contact us with the name of the piece you’re considering.

We do not currently offer engraving, custom designs or personalised pieces. Explore New In to discover our latest arrivals.

Choose your piece and any available size or finish, then add it to your bag. At checkout, enter your delivery and payment details and review your order before paying.

We’ll email your order confirmation once the order is placed.

The payment options available for your location are shown at checkout. Choose your preferred option and review your order total before completing payment.

Payments are processed through Shopify’s checkout and its payment providers.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total.

Each offer has its own eligibility and combination rules. If a code is not working, contact us before placing your order.

Our digital gift cards are delivered instantly by email once payment is confirmed, unless you choose a future send date. Use the gift card code at checkout to shop on emiliaz.com.

Gift cards issued from 17 October 2026 do not expire. They cannot be used to buy another gift card. If the email has not arrived, check your spam folder or contact us for help.

We prepare orders within 1–3 working days, excluding weekends and public holidays. UK standard delivery is estimated at 2–4 working days after dispatch, approximately 3–7 working days in total.

Express options and destination-specific estimates are shown at checkout. Remote destinations and customs checks can take longer. Read our UK shipping policy.

UK standard delivery is £6. If your order qualifies for free standard delivery, that option appears at checkout. Express delivery prices depend on your destination.

Review the available options and final charges before paying. See our UK shipping policy.

We’ll email a tracking link when your order ships. Please allow up to 48 hours for tracking updates to appear.

If your parcel is delayed or tracking has not updated for several days, email info@emiliaz.com with your order number so we can help.

Returns

Tell us within 14 days of delivery if you change your mind, then send the goods back within a further 14 days. Discounted purchases are included. You may inspect items as you would in a shop. Ordinary return postage is your responsibility; we cover return costs for faulty or incorrect items.

For sealed hygiene-sensitive earrings, cancellation rights may be excluded once the seal is broken. Faulty-goods rights are unaffected. See our UK returns policy for details.

Email return@emiliaz.com with your order number to cancel. A reason is optional. Return goods to: EMILIAZ Returns, Apt 38, 16 Kings Inn Street, Dublin 1, D01 WP86, Republic of Ireland. Cancellation does not depend on prior approval.

We do not offer direct exchanges. To choose a different piece, return your original item under our return policy and place a new order.

Email return@emiliaz.com before sending your item back.

For a valid cancellation, we refund within 14 days of receiving the goods back or receiving evidence that you sent them, whichever is earlier. For a complete-order cancellation, the refund includes the least expensive standard outbound delivery charge. Extra costs for an upgraded delivery service are not refunded.

Refunds use the original payment method. Your bank may need additional processing time. See the UK returns policy, or email return@emiliaz.com for help.

Email return@emiliaz.com with your order number, photos and a short description as soon as you notice the problem.

We’ll help resolve it and cover return costs for faulty or incorrect items. This does not affect your legal rights.

Your warranty starts on the delivery date and covers manufacturing defects, faulty clasps or closures, and tarnishing or plating issues caused by material faults. It does not cover normal wear, accidental damage, misuse or unauthorised repairs.

For help with a claim, email return@emiliaz.com with your order number, photos and a short description. Read our warranty guide for details. Your legal rights are not affected.

After swimming, rinse with fresh water and dry gently with a soft cloth. Store pieces separately to help prevent scratches.

Avoid direct contact with perfume, cleaning products and harsh chemicals. See our Care & Warranty guide for everyday care advice.

We focus on helping you care for your jewellery and keep it in use. Explore our sustainability page for materials information, care advice and ideas for reusing packaging.

Keep your jewellery box or pouch for storage, travel or gifting. When packaging is ready for recycling, separate its components and check local recycling guidance for each material.

For product or delivery questions, email info@emiliaz.com or use our contact form. We aim to reply within 24 hours on business days.

For returns or warranty claims, email return@emiliaz.com with your order number.

EMILIAZ is based in Dublin, Ireland and operated by EMILIAZ Limited, registered in Ireland under CRO No. 733168.

For business enquiries or information about visiting us, contact our team.