UK Returns & Warranty

This policy applies to UK customers buying from EMILIAZ online. Your statutory rights are separate from our 12-month commercial warranty and are not restricted by this policy.

Changing your mind

You may cancel an eligible online purchase within 14 days after the day you receive the goods, without giving a reason. Once you tell us, you have a further 14 days to send the goods back. Discounted and promotional purchases have the same cancellation rights.

Email return@emiliaz.com with your name, order number and a clear statement that you wish to cancel. You may use the cancellation form below, but you do not have to. A return reason is optional. You do not need our approval to exercise a statutory right to cancel.

Goods return address

EMILIAZ Returns
Apt 38, 16 Kings Inn Street
Dublin 1, D01 WP86
Republic of Ireland

Include your order number with the return. You arrange and pay the direct cost of an ordinary change-of-mind return to Ireland. We recommend a tracked service and keeping proof of posting. Tracking is a recommendation, not a condition of your statutory rights. We cover necessary return costs for faulty, damaged or incorrect goods; contact us so we can arrange a suitable solution.

Examining your jewellery

You may handle the goods as you reasonably would in a shop to check their nature, characteristics and functioning. Please return them with their packaging where possible. Missing original packaging does not automatically remove your cancellation right. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to examine the goods.

Cancellation exceptions

The change-of-mind right may not apply to goods made to your specifications or clearly personalised, or to sealed goods genuinely unsuitable for return for health or hygiene reasons once unsealed after delivery. Any applicable hygiene seal and exception will be identified with the product. This is not a blanket exclusion of all earrings or sale items. Gift cards cannot be exchanged for cash except where required by law. This does not affect any statutory right to cancel an online purchase. To request cancellation of a gift-card purchase, email return@emiliaz.com with your order number before using the code. These exceptions do not remove your rights where goods are faulty or not as described.

Refunds

For a cancelled goods order that we do not collect, we refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, you provide evidence that you sent them back. We use the original payment method unless you agree otherwise, and do not charge a refund fee.

If you cancel and return a complete order, we also refund the cost of our least expensive standard delivery option. Any extra amount you chose to pay for a faster service is not refundable under the change-of-mind right. A lawful deduction for excessive handling may apply as described above. Your bank may need additional processing time.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. UK consumer law normally gives you a short-term right to reject faulty goods within 30 days and receive a refund. After that, repair or replacement rights and, where the legal conditions are met, a price reduction or final right to reject may apply. Faults discovered within the first six months are generally presumed to have existed on delivery unless this is shown otherwise or is incompatible with the nature of the goods or fault.

These rights may continue after our commercial warranty ends; they do not depend on keeping the original packaging. Email return@emiliaz.com with your order details and a description of the problem. Photos can help us resolve it but are not a substitute for your legal rights. We will cover necessary return costs for goods that are faulty or incorrect.

12-month commercial warranty

In addition to your statutory rights, we offer a 12-month warranty from delivery for manufacturing defects, faulty clasps or closures, and tarnishing or plating problems caused by material faults. It excludes normal wear and tear, accidental damage, misuse and unauthorised repairs or alterations. Contact return@emiliaz.com with your order number and details of the fault. Your statutory rights remain unaffected by these warranty conditions.

Exchanges

We do not offer direct voluntary exchanges. For a different size or style, return the original eligible purchase and place a new order. This does not affect a legal right to replacement of faulty goods.

Optional cancellation form

To: EMILIAZ LIMITED, 77 Camden Street Lower, Dublin 2, D02 XE80, Republic of Ireland; email return@emiliaz.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Goods and order number:
• Ordered on / received on:
• Consumer name(s):
• Consumer address(es):
• Signature (only if sent on paper):
• Date:

Delete wording that does not apply. Send goods to the Kings Inn Street return address above, rather than the business correspondence address.