After swimming
Rinse with fresh water after the pool or sea, then gently dry with a soft, lint-free cloth.
Care & Warranty
Care & Warranty
Care for the pieces you love.
Simple care helps keep your jewellery looking its best. Find everyday care advice and details of your one-year warranty below.
A little care, every day
Follow the product-specific care guidance for your jewellery. These simple habits help protect its appearance and finish.
Protect the finish
Avoid direct contact with perfume, cleaning products and harsh chemicals.
Store separately
Keep each piece in its own pouch or compartment to help prevent scratches and tangles.
Your one-year warranty
Your one-year commercial warranty starts on delivery and covers manufacturing defects and plating quality. Your statutory rights, including rights for faulty goods, are unaffected and can last beyond the commercial warranty.
What’s covered
- Manufacturing defects, including clasp or material faults.
- Plating quality issues.
What’s not covered
- Normal wear and tear.
- Accidental damage.
- Alterations by unauthorised parties.
Need help with a piece?
Contact our team for a warranty assessment. Here’s what to include.
Find your order number
Have your order number ready so we can identify your purchase.
Show us the issue
Take clear photos of the piece and add a short description of your concern.
Send the details
Email your order number, photos and description to return@emiliaz.com for an assessment.
Your questions, answered
Check the material and care details for your chosen design before showering or swimming. For water-resistant pieces, rinse with fresh water after the pool or sea and dry gently with a soft cloth.
Rinse with fresh water after the pool or sea, then gently dry with a soft, lint-free cloth. Avoid direct contact with perfume, cleaning products and harsh chemicals.
Your one-year warranty starts on the date of delivery. It covers manufacturing defects and plating quality. See the warranty section above for coverage and exclusions.
Email return@emiliaz.com with your order number, photos of the piece and a short description of the issue. Our team will review your concern and advise on the next steps.
A little care goes a long way.
Discover the materials behind your favourite pieces.