Frequently asked questions

Follow the care information for your individual piece. After contact with pool or sea water, rinse with fresh water and dry gently. Avoid prolonged exposure to water and harsh chemicals. Plating can wear with use. Check the care information for each piece to protect its finish.

Read our materials and care guide.

Our jewellery starts with 316L stainless steel. Our gold pieces have an 18K gold finish applied using PVD coating. They are gold-plated, rather than solid gold.

Check each product page for its available finishes, or explore our materials guide.

Check the size and length details on each product page. For rings, compare the inner diameter of a ring that fits you with our Ring Size Guide. For bracelets, measure your wrist and compare it with the listed length or size.

Need help choosing? Contact us with the name of the piece you’re considering.

We do not currently offer engraving, custom designs or personalised pieces. Explore New In to discover our latest arrivals.

Choose your piece and any available size or finish, then add it to your bag. At checkout, enter your delivery and payment details and review your order before paying.

We’ll email your order confirmation once the order is placed.

The payment options available for your location are shown at checkout. Choose your preferred option and review your order total before completing payment.

Payments are processed through Shopify’s checkout and its payment providers.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total.

Each offer has its own eligibility and combination rules. If a code is not working, contact us before placing your order.

Our digital gift cards are delivered instantly by email once payment is confirmed, unless you choose a future send date. Use the gift card code at checkout to shop on emiliaz.com.

Gift cards issued from 17 October 2026 do not expire. They cannot be used to buy another gift card. If the email has not arrived, check your spam folder or contact us for help.

For Germany, preparation takes 1–3 business days, then estimated standard delivery takes a further 3–5 business days after dispatch. Weekends and public holidays are excluded. These are estimates.

See our shipping policy for available services.

Standard shipping to Germany is €8.95 and free from an eligible order value of €80 after discounts. Any separate express or carrier options are priced at checkout. Review the full total before paying.

Germany shipping details.

We’ll email a tracking link when your order ships. Please allow up to 48 hours for tracking updates to appear.

If your parcel is delayed or tracking has not updated for several days, email info@emiliaz.com with your order number so we can help.

You have 14 days from receipt of the last item in your order to notify us of withdrawal without a reason, then a further 14 days to send the goods back. Discounts do not remove this right. Original packaging is helpful, but is not a condition for statutory withdrawal. Only legally qualifying sealed hygiene goods can be excluded after their seal is removed; earrings are not automatically excluded.

Withdraw from your contract: sign in with the email used for your order and the one-time code, select the order and use the available cancellation or return action, then confirm your request. You may also withdraw by email or letter; your statutory withdrawal does not require a reason or our prior approval. If an account action is unavailable, contact return@emiliaz.com.

You pay direct return postage for a change of mind; we cover necessary return costs for faulty or incorrect goods. Read the full withdrawal policy.

Return address

EMILIAZ Returns
Apt 38
16 Kings Inn Street
Dublin 1, D01 WP86
Republic of Ireland

We do not offer direct exchanges. Return an eligible item under our withdrawal policy and place a new order for the alternative. Contact return@emiliaz.com for the current return address and instructions; statutory withdrawal requires no prior approval.

We reimburse within 14 days after receiving your withdrawal notice. We may withhold payment until the goods are received or you provide evidence of sending them back, whichever occurs first. A full withdrawal includes the least expensive standard outbound delivery we offered. Refunds use the original payment method unless otherwise expressly agreed without a fee.

Your bank may need additional time to display the credit. Full refund terms.

Email return@emiliaz.com with your order number, photos and a short description as soon as you notice the problem.

We’ll help resolve it and cover return costs for faulty or incorrect items. This does not affect your legal rights.

The additional EMILIAZ warranty lasts 12 months from delivery and covers manufacturing defects, faulty clasps/closures and plating or tarnishing issues caused by material faults. Normal wear, accidental damage, misuse and unauthorised repairs are excluded.

This voluntary warranty does not replace the free statutory legal guarantee of conformity of at least two years or other mandatory rights. Email return@emiliaz.com with your order number, photographs and a description. Warranty and statutory-rights information.

After swimming, rinse with fresh water and dry gently with a soft cloth. Store pieces separately to help prevent scratches.

Avoid direct contact with perfume, cleaning products and harsh chemicals. See our Care & Warranty guide for everyday care advice.

We focus on helping you care for your jewellery and keep it in use. Explore our sustainability page for materials information, care advice and ideas for reusing packaging.

Keep your jewellery box or pouch for storage, travel or gifting. When packaging is ready for recycling, separate its components and check local recycling guidance for each material.

For product or delivery questions, email info@emiliaz.com or use our contact form. We aim to reply within 24 hours on business days.

For returns or warranty claims, email return@emiliaz.com with your order number.

EMILIAZ is based in Dublin, Ireland and operated by EMILIAZ Limited, registered in Ireland under CRO No. 733168.

For business enquiries or information about visiting us, contact our team.