After swimming
Rinse with fresh water after the pool or sea, then gently dry with a soft, lint-free cloth.
Care & Warranty
Care & Warranty
Care for the pieces you love.
Simple care helps keep your jewellery looking its best. Find everyday care advice and details of your additional one-year EMILIAZ manufacturing warranty below. Your statutory rights are unaffected.
A little care, every day
Your jewellery is suitable for showers, pool swimming and sea swimming. These simple habits help keep it looking its best.
Protect the finish
Avoid direct contact with perfume, cleaning products and harsh chemicals.
Store separately
Keep each piece in its own pouch or compartment to help prevent scratches and tangles.
Your additional one-year EMILIAZ warranty
Your additional EMILIAZ warranty starts on delivery and covers manufacturing defects, faulty clasps and plating issues caused by material or production faults. It does not replace or limit your statutory rights.
What’s covered
- Manufacturing defects, including faulty clasps and material faults.
- Plating issues caused by material or production faults.
What’s not covered
- Normal wear and tear.
- Accidental damage or misuse.
- Damage caused by repairs or alterations.
Showering and swimming as permitted by our care guidance do not, by themselves, void the warranty. Your statutory rights are unaffected.
Need help with a piece?
Contact our team for a warranty assessment. Here’s what to include.
Find your order number
Have your order number ready so we can identify your purchase.
Show us the issue
Take clear photos of the piece and add a short description of your concern.
Send the details
Email your order number, photos and description to return@emiliaz.com for an assessment.
Your questions, answered
Yes. EMILIAZ jewellery is suitable for showering, pool swimming and sea swimming. After swimming, rinse with fresh water and dry gently with a soft, lint-free cloth.
Explore our materials to learn more.
Rinse with fresh water after the pool or sea, then gently dry with a soft, lint-free cloth. Avoid direct contact with perfume, cleaning products and harsh chemicals.
Your additional one-year EMILIAZ warranty starts on delivery. It covers manufacturing defects and plating issues caused by material or production faults. See the warranty section for coverage and exclusions. Your statutory rights are unaffected.
Email return@emiliaz.com with your order number, photos of the piece and a short description of the issue. Our team will review your concern and advise on the next steps.
A little care goes a long way.
Discover the materials behind your favourite pieces.