Terms of service

EMILIAZ Limited (“EMILIAZ”, “we”, “us” or “our”) operates emiliaz.com and its related website features and services. These terms explain the conditions for using our website and buying from our online store. Our products are offered for personal or household use, rather than commercial resale.

Read these terms alongside our Shipping Policy and Returns & Warranty Policy. We handle personal information as explained in our Privacy Policy.

Nothing in these terms limits the rights that consumer law gives you. If a policy or promotion conflicts with a mandatory legal right, that legal right takes priority.

To place an order, you must be legally able to enter into a purchase contract and authorised to use your chosen payment method. Minors should use our services with the permission and supervision of a parent or guardian.

Provide accurate contact, billing and delivery details, and keep your account information up to date. Keep account credentials secure and tell us promptly if you suspect unauthorised access. You may not sell or transfer your account to another person.

Placing an order is an offer to buy from EMILIAZ. Your order is accepted when we confirm acceptance and successfully process your payment. Check the products, quantities and delivery details before submitting your order.

We may decline an order for a genuine reason, such as unavailable stock, an unresolved payment problem, suspected fraud or an obvious pricing error. We will explain the issue promptly and refund any payment for products we cannot supply. We will not substitute products or increase the agreed price without your agreement. Once an order is accepted, your contractual and consumer rights apply.

If you need to change or cancel an order, contact info@emiliaz.com as soon as possible. We may be unable to intercept a dispatched parcel, but dispatch does not remove your statutory right to cancel an eligible online purchase. See Returns and cancellation.

Prices are shown in the currency selected for your shopping destination. Displayed prices for customers in Ireland and the EU include applicable VAT. Delivery charges, discounts, applicable taxes and the total payable to us are shown at checkout before you place your order.

For deliveries outside the EU, local customs duties or import charges may also be payable by you, as explained in our Shipping Policy. Prices and offers may differ between our website, retail locations and other sales channels.

We may change prices and promotions for future purchases. The agreed price of an accepted order will not change without your agreement. Any specific promotion conditions will be stated with the offer and apply to that offer without limiting your legal rights.

Use a payment method you are authorised to use and provide accurate payment details. If payment cannot be processed, we may be unable to accept or fulfil the order and will contact you where appropriate.

Available destinations, delivery methods, charges and estimated times are set out in our Shipping Policy and at checkout. Delivery estimates allow for normal transit conditions; they do not remove your legal rights if an order is late or missing.

Unless we agree a different delivery time with you, goods will be delivered without undue delay and within 30 days of the contract. If delivery is late, you may give us a reasonable additional deadline and cancel for a refund if we still do not deliver. You do not need to give extra time where the law allows immediate cancellation, including where we refuse delivery or an agreed delivery date was essential.

We remain responsible for the goods until you, or a person you nominate, physically receives them. The exception is where you independently choose and commission a carrier that we did not offer: risk then passes when that carrier receives the goods.

Contact info@emiliaz.com if a parcel is delayed, missing or damaged so we can help resolve it.

For eligible online purchases, tell us within 14 days of receiving your goods if you wish to cancel. You do not need to give a reason. You then have a further 14 days to send the goods back. These rights also apply to discounted and promotional purchases.

Email return@emiliaz.com with a clear cancellation statement and your order details. We will provide return instructions. You can use the optional cancellation wording below; using it is not required.

You may inspect goods as you would in a shop. We may deduct a loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Please return original packaging where possible. You pay the direct cost of a change-of-mind return; we cover reasonable return costs for faulty or incorrectly supplied goods.

Exceptions to change-of-mind cancellation may apply to personalised goods and to sealed goods unsuitable for return for health or hygiene reasons once unsealed. This can apply to earrings only where the legal conditions are met. It does not remove rights for faulty or misdescribed goods.

For a statutory cancellation, we refund within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. Refunds use the original payment method unless you agree otherwise, without a refund fee. If you cancel the whole order, we also refund the standard outbound delivery charge; extra costs for an upgraded delivery service are not included.

See our Returns & Warranty Policy for practical return instructions. For gift card refund or redemption questions, contact us. Any applicable statutory cancellation rights remain available.

Optional cancellation wording

To: EMILIAZ Limited, 77 Camden Street Lower, Dublin 2, D02 XE80, Ireland; return@emiliaz.com.

I hereby give notice that I cancel my contract of sale for the following goods: [goods]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].

Our jewellery comes with a one-year commercial warranty from delivery, covering manufacturing defects as described in our Returns & Warranty Policy. The warranty includes qualifying clasp, closure, tarnishing or plating faults caused by a material or manufacturing defect. Normal wear, accidental damage, misuse and unauthorised repairs or alterations are excluded from this commercial warranty.

The warranty is additional to your statutory rights. Its expiry does not automatically end those rights. Goods must match their description and meet applicable legal requirements for quality, fitness and durability.

Under Irish consumer law, if goods are faulty on delivery or develop a fault within the first 30 days, you can exercise the short-term right to terminate the contract and seek a refund by notifying us within those first 30 days. After that, the available remedy may be repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.

For a fault or warranty claim, contact return@emiliaz.com with your order details, a description of the issue and photos where helpful. We will address your claim and any return costs in line with your legal rights. For everyday care, visit Care & Warranty.

We aim to keep product descriptions, material details, sizes and images accurate. Screens and lighting can affect how colours appear. This does not limit your right to receive goods that match their description and comply with consumer law.

Availability and product ranges may change for future orders. If a product in your order is unavailable, we will contact you as described in the orders section. Ask us before buying if you need help with sizing, materials or a particular product feature.

Our website text, designs, images, videos, branding and other content belong to EMILIAZ or the relevant rights holders and are protected by intellectual property law. You may use the website for personal, non-commercial shopping and browsing.

Except where the law permits, you must not copy, modify, distribute, republish or use our content commercially without permission. These terms do not grant ownership of our trademarks or other intellectual property. Third-party names and trademarks remain the property of their owners.

The website may include optional tools or links provided by third parties. Their own terms and privacy notices may apply when you use them. Review those terms before using a tool or entering a transaction on another website.

We do not control independent third-party websites or endorse every item of linked content. This does not reduce our responsibility for services used to fulfil your EMILIAZ purchase, or exclude any liability that the law prevents us from excluding.

Shopify provides the platform that powers our online store. Your purchase contract is with EMILIAZ Limited. Contact us about orders, delivery, returns and product issues.

Using our store does not require you to waive any rights or claims that applicable law gives you against EMILIAZ, Shopify or another party.

Our Privacy Policy explains how we collect, use and share personal information and how you can exercise your rights. Shopify and other service providers may process information to operate the store and fulfil orders, including processing outside your country where applicable safeguards are required.

Read Shopify’s Consumer Privacy Policy for information about its own processing. Accepting these terms or reading a privacy notice does not, by itself, give consent to optional advertising or analytics tracking.

You retain ownership of reviews and other content you submit. By submitting content for publication, you give us a non-exclusive, worldwide, royalty-free licence to display, reproduce and share it in connection with our store and marketing, including through providers that help us deliver those services. This does not override your privacy or other statutory rights.

Only submit content you own or have permission to share. Reviews should reflect your experience, and you should disclose any incentive you received. Do not include confidential information or another person’s personal information without permission.

We may moderate unlawful, abusive, misleading or rights-infringing content.

If we discover an error in a description, price, delivery charge or availability, we will correct it for future use. If it affects your order, we will contact you promptly to explain the issue and discuss the available options.

We will not use a correction to change the agreed terms of an accepted order without your agreement. Any lawful cancellation and reimbursement will respect your contractual and consumer rights.

Use the website lawfully and respectfully. You must not:

• Commit fraud, impersonate someone or deliberately submit misleading information.
• Infringe intellectual property, privacy or other rights.
• Harass, threaten, discriminate against or abuse others.
• Introduce malware, send spam, attempt phishing or access accounts without permission.
• Bypass security, disrupt the website or collect its content through unauthorised automated scraping.

We may restrict or suspend access where reasonably necessary to address fraud, a security threat, unlawful activity or a material breach of these terms. We will give notice where appropriate and lawful; immediate action may be needed to protect the website or its users.

Ending website or account access does not remove your rights relating to an existing order, refund or warranty claim. Provisions that need to continue, such as intellectual property rights and the resolution of existing claims, remain applicable.

We aim to keep the website available and accurate, but interruptions can occur because of maintenance, technical problems or events beyond our reasonable control. We may update website features from time to time.

Product sales remain subject to the descriptions and promises forming part of your contract and to your statutory rights. If an interruption affects an order, contact us for support.

We are responsible for loss or damage caused by our breach of these terms or failure to use reasonable care and skill where the loss or damage was reasonably foreseeable. Loss is foreseeable if it was an obvious consequence or if both you and we knew at the time of the contract that it might occur.

Products are supplied for personal and household use. We are not responsible for business losses, such as lost business profits or business opportunities, except where applicable law requires otherwise.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot lawfully be excluded, or any other liability the law does not allow us to limit. Your statutory remedies remain available.

If a provision is unlawful or unenforceable, it will not bind you to that extent. The remaining provisions continue to apply where they can operate without it. If we do not immediately enforce a right, that does not prevent either party from exercising a valid right later.

Headings help you navigate these terms; they do not change their meaning.

Your purchase agreement includes these terms, the product description, the agreed price and other information or promises that form part of the contract by law, together with the applicable purchase policies supplied to you.

Your legal rights, agreed product promises and rights concerning misrepresentation remain unaffected.

We may transfer our rights and obligations to another organisation only where this does not reduce your consumer rights or the protection of your purchase. We will tell you where required by law. You may contact us if you wish to transfer contractual rights to another person; we will not unreasonably withhold consent where consent is needed.

These terms are governed by the laws of the Republic of Ireland. If you are a consumer living elsewhere, you retain the mandatory consumer protections that apply in your country of residence.

The courts of Ireland may hear disputes, without restricting any right you have under applicable law to bring proceedings in another competent court, including a court in your country of residence. These terms do not require a consumer to use arbitration instead of exercising available court rights.

If something has gone wrong, contact info@emiliaz.com so we can try to resolve it. This does not prevent you from seeking advice or exercising your legal remedies.

We may update these terms for future orders and website use. The date at the top of this page shows when the wording was last updated. Where the law requires notice of a material change, we will provide it.

An update does not retrospectively change the terms of an order we have already accepted without your agreement or a lawful basis. Keep your order confirmation and a copy of the terms that applied to your purchase.

EMILIAZ Limited, trading as EMILIAZ.
Registered in Ireland.
CRO No. 733168 · Irish VAT No. IE4270299FH.

Contact address
77 Camden Street Lower
Dublin 2, D02 XE80
Ireland

Orders and terms enquiries
info@emiliaz.com or support@emiliaz.com.

Returns, faults and warranty claims
return@emiliaz.com.

Privacy requests
privacy@emiliaz.com.

Please include your order number when contacting us about a purchase. You can also visit our Contact page or FAQs.