Frequently asked questions

Yes. EMILIAZ jewellery is suitable for showers, pool swimming and sea swimming. After swimming, rinse with fresh water and dry gently with a soft cloth.

Read our Materials & Waterproof guide for more details.

Our jewellery starts with 316L stainless steel. Our gold pieces have an 18K gold finish applied using PVD coating. They are gold-plated, rather than solid gold.

Check each product page for its available finishes, or explore our materials guide.

Check the size and length details on each product page. For rings, compare the inner diameter of a ring that fits you with our Ring Size Guide. For bracelets, measure your wrist and compare it with the listed length or size.

Need help choosing? Contact us with the name of the piece you’re considering.

We do not currently offer engraving, custom designs or personalised pieces. Explore New In to discover our latest arrivals.

Choose your piece and any available size or finish, then add it to your bag. At checkout, enter your delivery and payment details and review your order before paying.

We’ll email your order confirmation once the order is placed.

The payment options available for your location are shown at checkout. Choose your preferred option and review your order total before completing payment.

Payments are processed through Shopify’s checkout and its payment providers.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total.

Each offer has its own eligibility and combination rules. If a code is not working, contact us before placing your order.

Our digital gift cards are delivered instantly by email once payment is confirmed, unless you choose a future send date. Use the gift card code at checkout to shop on emiliaz.com.

Gift cards issued from 17 October 2026 do not expire and cannot be used to buy another gift card. If the email has not arrived, check your spam folder or contact us for help.

We prepare orders within 1–3 business days, excluding weekends and public holidays. Estimated delivery times after dispatch are:

• Ireland: 1–2 working days.
• United Kingdom: 2–4 working days.
• Selected European destinations: 3–5 working days.
• United States and Canada: 5–8 working days.

These are estimates; remote destinations and customs delays can take longer. See our Shipping Policy for destinations and delivery options.

Standard delivery in Ireland is €4.95, with free delivery on orders over €60. For other destinations, see our Shipping Policy.

Available delivery options and charges are shown at checkout before you pay.

We’ll email a tracking link when your order ships. Please allow up to 48 hours for tracking updates to appear.

If your parcel is delayed or tracking has not updated for several days, email info@emiliaz.com with your order number so we can help.

You have 14 days from delivery to tell us you’d like to return your order, then a further 14 days to send the items back. This includes discounted purchases.

Email return@emiliaz.com with your order number for return instructions. Return items unworn and in a resaleable condition, with their original packaging where possible.

For hygiene reasons, earrings supplied sealed cannot be returned once the seal is broken, unless faulty. Return postage is your responsibility unless the item is faulty or incorrect. Read our Returns & Warranty Policy for full terms.

We do not offer direct exchanges. To choose a different piece, return your original item under our return policy and place a new order.

Email return@emiliaz.com before sending your item back.

After we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving the returned items.

Your bank or card provider may need a few additional days to show the refund. If it has not appeared after 15 business days, email return@emiliaz.com.

Email return@emiliaz.com with your order number, photos and a short description as soon as you notice the problem.

We’ll help resolve it and cover return costs for faulty or incorrect items. This does not affect your legal rights.

Your warranty starts on the delivery date and covers manufacturing defects, faulty clasps or closures, and tarnishing or plating issues caused by material faults. It does not cover normal wear, accidental damage, misuse or unauthorised repairs.

For help with a claim, email return@emiliaz.com with your order number, photos and a short description. Read our warranty guide for details. Your legal rights are not affected.

After swimming, rinse with fresh water and dry gently with a soft cloth. Store pieces separately to help prevent scratches.

Avoid direct contact with perfume, cleaning products and harsh chemicals. See our Care & Warranty guide for everyday care advice.

We focus on helping you care for your jewellery and keep it in use. Explore our sustainability page for materials information, care advice and ideas for reusing packaging.

Keep your jewellery box or pouch for storage, travel or gifting. When packaging is ready for recycling, separate its components and check local recycling guidance for each material.

For product or delivery questions, email info@emiliaz.com or use our contact form. We aim to reply within 24 hours on business days.

For returns or warranty claims, email return@emiliaz.com with your order number.

EMILIAZ is based in Dublin, Ireland and operated by EMILIAZ Limited, registered in Ireland under CRO No. 733168.

For business enquiries or information about visiting us, contact our team.