Shipping policy

At EMILIAZ, we want your pieces to arrive safely, promptly, and with complete transparency. Every order is carefully prepared and shipped using trusted, trackable delivery services.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

Ireland

Standard Delivery: €4.95
Free Delivery: Orders over €60
Carrier: An Post Tracked
Estimated Delivery: 1–2 working days

Europe

France, Germany, Italy, Netherlands, Spain, Sweden

Standard Delivery: €8.95
Free Delivery: Orders over €80
Carriers: An Post / DHL Express
Estimated Delivery: 3–5 working days

United Kingdom

Standard Delivery: €6.95
Free Delivery: Orders over €80
Carriers: An Post / DHL Express
Estimated Delivery: 2–4 working days
DHL Express: 1–2 working days, pricing shown at checkout

United States & Canada

International Tracked Delivery: €18
Free International Delivery: Orders over €150
Carriers: DHL Express / An Post international partners
Estimated Delivery: 5–8 working days

Prices are shown in your local currency at checkout. Delivery estimates are indicative and begin from dispatch, not from the time your order is placed. Remote destinations may take longer.

Tracking

Once your order has shipped, you will receive a tracking link by email so you can follow your delivery in real time. Please allow up to 48 hours for tracking updates to appear.

If you have not received your order within 30 days of your shipping confirmation, contact us at info@emiliaz.com with your name and order number.

Customs & Duties

Orders delivered within Ireland and the European Union are not subject to additional customs charges. For destinations outside the EU, import duties, taxes, and import-related charges may apply in line with local regulations and remain the responsibility of the customer.

Delivery Issues

If your parcel is delayed or shows no tracking updates for several days, please contact us at info@emiliaz.com and we will assist you as quickly as possible.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. EMILIAZ cannot be held responsible for delays or lost parcels caused by incorrect address details, but we will always do our best to help.

Sustainable Packaging

Our packaging is designed with sustainability in mind. Wherever possible, materials are reusable or recyclable, reducing environmental impact without compromising on presentation.

Returns & Refunds

You have 14 days from the day you receive your order to let us know you'd like to return it, and a further 14 days to send the items back. This applies to all orders, including discounted purchases.

Full details are set out in our Returns & Warranty Policy.

Need Assistance?

For any shipping enquiries, contact info@emiliaz.com. We aim to respond within 24 hours on business days.