Terms of service
Canadian store — updated October 17, 2026
Seller and scope
These terms govern purchases from the Canadian EMILIAZ store and use of this website. The seller is EMILIAZ LIMITED, trading as EMILIAZ, 77 Camden Street Lower, Dublin 2, D02 XE80, Ireland, Irish company number 733168. Contact info@emiliaz.com. Our store is powered by Shopify. These terms do not waive mandatory Canadian federal, provincial or territorial consumer rights.
Products, accounts and orders
Use accurate contact, billing and delivery information and keep your account access secure. Purchasers must have the legal capacity to enter the transaction; minors need appropriate parent or guardian authorisation. Product pages describe each piece, its materials, dimensions and available variants. Gold-plated jewellery is not solid gold. Colours can vary between screens, and product measurements are approximate unless stated otherwise.
Review your items, options, delivery address, price and charges before confirming payment. You can correct the information before submitting the order. Your order confirmation records the items and total. Keep a copy of it and the policies available when you ordered. If an item is unavailable or a material error affects an order, we will contact you and apply the remedies required by law rather than substitute an item or increase a confirmed charge without agreement.
Prices, payment and import charges
The Canadian storefront and checkout show Canadian dollars (CAD) when CAD is selected. Applicable taxes and delivery charges collected through the store are shown before payment. Available payment methods appear at checkout. We do not charge you an undisclosed currency conversion amount; your payment provider may apply its own conversion or fees if your payment currency differs.
Orders ship from Ireland. Canadian import taxes, duties and carrier clearance or handling fees may be charged separately unless checkout expressly includes or prepays them. See the Canadian delivery policy for the converted EUR-base shipping charge, free-delivery threshold and estimated times. Do not assume that a displayed shipping charge includes all import charges.
Delivery, returns and cancellation
Preparation is normally 1–3 business days; tracked transit is estimated at 5–8 business days after dispatch. These estimates can be affected by customs and carrier delays. We will help investigate missing or damaged deliveries. Your mandatory remedies for non-delivery or delay remain available.
Our voluntary change-of-mind policy allows 14 days after receipt of the last item to notify us and a further 14 days to send an eligible return. See the Returns and warranty policy for conditions, the Dublin return address, return postage and refunds. Canadian statutory cancellation rights, including applicable Québec distance-contract rights, are separate and take priority. Contact return@emiliaz.com to cancel or request a return; an account form is optional.
Warranty and liability
Our one-year commercial warranty covers the manufacturing and material faults described in the returns policy. Applicable legal warranties and remedies continue independently, including Québec protections concerning normal use and reasonable durability. Nothing here excludes those protections, limits them to one year, or restricts a liability or remedy that cannot lawfully be excluded.
We do not require mandatory arbitration or waive a consumer's right to bring a claim before a competent court. We are responsible for our obligations under applicable law; a carrier's involvement does not automatically transfer every delivery risk to you.
Gift cards
Digital gift-card terms and the currency and value purchased are shown on the product page and at checkout. Any restriction is subject to applicable provincial law, including rules protecting paid gift-card value and any required balance refund. A general “non-refundable” condition cannot remove those rights. Contact info@emiliaz.com for assistance with a balance or redemption problem.
Website, reviews and privacy
Use the store lawfully; do not interfere with its operation, misuse accounts or infringe another person's rights. Website text, images and branding are protected by their owners' intellectual-property rights. Personal browsing does not transfer ownership or authorise commercial copying.
You retain rights to reviews, photos or comments you submit. By submitting content for publication, you permit us to display and use it in connection with the store, subject to applicable law and any separate permissions. Do not submit unlawful content, another person's private information or content you lack permission to share. We may moderate unlawful, abusive, misleading or irrelevant submissions; we do not claim that your material becomes our exclusive property.
Our Privacy policy explains personal-information handling and choices. Marketing consent is separate from agreeing to purchase terms.
Applicable law, language and changes
Irish law applies only to the extent it does not deprive Canadian consumers of mandatory protections applicable where they live. You retain any right to use the courts and remedies provided by applicable law. The French version is available for Canadian customers, including customers in Québec; using the English site does not itself constitute an express waiver of language rights. If mandatory law requires a particular language or term, that requirement prevails.
Future changes to these terms will be posted here. The version applicable when an order is placed governs that order unless a lawful change is agreed. For a complaint, contact info@emiliaz.com; you may also contact your provincial or territorial consumer protection office.
Telephone / WhatsApp: +353 85 138 3682 (WhatsApp contact)
New gift cards have no expiry date. Applicable provincial protections for paid gift-card value and any required small-balance refund continue to apply. If an older card displays an expiry date, contact us so we can help protect your applicable rights.