Shipping policy

Delivery to Canada

Orders are shipped from Ireland to all Canadian provinces and territories, including Québec. We normally prepare orders within 1–3 business days, excluding weekends and Irish public holidays. Preparation time is additional to transit time.

Tracked delivery, charges and currency

International tracked delivery is estimated at 5–8 business days after dispatch. This is an estimate, not a guaranteed arrival date. Customs clearance, remote destinations, weather and carrier delays can take longer.

The base tracked-delivery charge is €18 EUR. Free tracked delivery applies to eligible baskets worth €150 EUR or more. These base amounts are converted into Canadian dollars for Canadian checkout using the store's current conversion; they are not C$18 or C$150. The CAD shipping charge and free-delivery eligibility for your basket are shown at checkout before you pay. Conversion rates and displayed CAD amounts can change.

Any additional delivery services and their prices appear at checkout for your address. Only select a service that is actually offered there; no express arrival time is promised by this policy.

Import taxes, duties and clearance charges

Your order crosses the Canadian border from Ireland. Canadian import taxes, customs duties and carrier handling or brokerage fees may apply. Unless checkout expressly states that a particular charge is included or prepaid, these import charges are payable by the recipient and may be collected by the carrier or border authorities. The amount depends on the goods and destination. We do not promise duty-paid delivery or that there will be no extra charges.

Tracking and delivery problems

After dispatch, we send tracking details by email. Check your delivery address before paying. Contact info@emiliaz.com promptly if you need a correction or if a parcel is delayed, missing or arrives damaged. A change may no longer be possible after dispatch, but we will help investigate with the carrier. Carrier or customs delays do not remove any cancellation, refund or other rights provided by applicable law.

For returns, see our Returns and warranty policy. For help, contact EMILIAZ.