Frequently asked questions

Materials and water resistance vary by model. Check the product information before showering or swimming. Rinse suitable pieces with fresh water after sea or pool water, then dry gently.

Read our materials guide.

Materials and finishes vary by design. Many pieces use 316L stainless steel; selected gold-plated finishes use 18K gold and PVD coating. Check the product description for its base metal, finish and stones. Gold-plated jewellery is not solid gold. If you have a known allergy, contact us before ordering.

Check sizes and measurements on the product page. For a ring, measure the inside diameter of a comfortable ring or use a ring sizer. For bracelets, check your wrist measurement and any extender; for necklaces, check the length.

Use our size guide or contact us for help.

We do not currently offer engraving, custom designs or personalised pieces. Explore New In to discover our latest arrivals.

Choose your piece and any available size or finish, then add it to your bag. At checkout, enter your delivery and payment details and review your order before paying.

We’ll email your order confirmation once the order is placed.

Available payment methods are displayed before payment. Options can depend on your Canadian address, CAD currency, device and payment provider. Check the methods and order total shown at checkout.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total.

Each offer has its own eligibility and combination rules. If a code is not working, contact us before placing your order.

Digital EMILIAZ gift cards are emailed after payment is confirmed, unless you select a future send date. Use the code at checkout, in one or several orders until the balance is spent. Newly issued gift cards do not expire and cannot be used to buy another gift card.

Cash redemption and any cancellation rights are subject to applicable provincial law. See our gift card details or contact us.

Gift cards are issued and balances held in EUR. You pay the converted CAD price at checkout. When you redeem in CAD, the exchange rate at redemption applies, so the CAD value can change.

Preparation normally takes 1–3 business days. Tracked delivery to Canada is estimated at 5–8 business days after dispatch; preparation is additional. Customs clearance, remote destinations and carrier delays can take longer.

These are estimates. Available delivery options are shown at checkout. See our shipping policy.

Delivery charges and free tracked delivery eligibility are displayed in CAD before payment. Orders ship from Ireland. Import taxes, duties and carrier clearance fees may be payable by the recipient unless expressly included at checkout. Read our shipping policy.

Contact info@emiliaz.com as soon as you notice a delivery problem and include your order number. You do not need to wait 30 days to report a delay or possible loss. We will investigate with the carrier and help with the appropriate next steps. Your applicable provincial rights remain unaffected.

Our voluntary change-of-mind policy allows 14 days after receipt to notify us, then a further 14 days to send the goods back. Discounted purchases are included, subject to the published conditions and exclusions. Ordinary return postage to Dublin, Ireland is your responsibility.

Email return@emiliaz.com with your order number. Contact us before sending a faulty or incorrect item. Our commercial policy does not limit your rights or legal warranties under applicable Canadian provincial law.

Read the conditions and return address.

We do not currently offer direct exchanges. Return the original piece under our policy and place a new order for your preferred item. Your applicable provincial rights remain unaffected. See our return policy.

Under our voluntary return policy, eligible refunds are processed to the original payment method after we receive and inspect the returned goods, within the timeframe set out in our refund policy. Your bank may need additional time to display the credit.

Applicable provincial refund and cancellation rights remain unaffected. Contact return@emiliaz.com if you need help.

Email return@emiliaz.com with your order number, photos and a description as soon as you notice the problem. Contact us before posting the item back so we can arrange the appropriate next steps. Your applicable provincial rights and legal warranties remain unaffected.

Our one-year commercial warranty starts on delivery and covers manufacturing defects and plating quality. Normal wear, accidental damage and unauthorised alterations are excluded from that commercial cover.

This does not limit your rights or legal warranties under applicable Canadian provincial law. Email return@emiliaz.com with your order number, photos and a description for help.

Follow the model’s care guidance. Avoid perfume, harsh chemicals and abrasion. Clean gently with a soft cloth and store pieces dry and separately. Rinse suitable water-resistant designs after sea or pool water and dry gently.

Read our care advice.

Choose pieces you love, learn about their materials and follow the care guidance. Reuse jewellery boxes and pouches where possible. Separate packaging components and follow local recycling instructions for each material.

Reuse the box or pouch for storage, travel or gifting. When disposing of packaging, separate the components and follow local collection instructions for each material.

For product or delivery questions, email info@emiliaz.com or use our contact form. We aim to reply within 24 hours on business days.

For returns or warranty claims, email return@emiliaz.com with your order number.

EMILIAZ is based in Dublin, Ireland and operated by EMILIAZ Limited, registered in Ireland under CRO No. 733168.

For business enquiries or information about visiting us, contact our team.