After swimming
Rinse suitable water-resistant pieces with fresh water after sea or pool water, then dry gently with a soft cloth.
Care and warranty
Help your jewellery stay at its best
Wipe jewellery with a soft, dry cloth and store pieces separately. Avoid perfume, lotions, cleaning products and abrasive surfaces. Remove jewellery before strenuous activity or prolonged water exposure. Follow the specific guidance for any pearls, stones, adhesives or plated details.
Our one-year commercial warranty covers manufacturing and material faults as described in the returns policy. It is additional to all applicable Canadian provincial and territorial rights. Québec legal protections concerning normal use and reasonable durability are not limited to one year.
Care & Warranty
Care for the pieces you love.
Simple care helps keep your jewellery looking its best. Find everyday advice and the terms of our one-year commercial warranty. Your rights under applicable Canadian provincial law remain unaffected.
A little care, every day
Follow the guidance for your chosen piece. Materials and water resistance vary by model.
Protect the finish
Avoid direct contact with perfume, cleaning products and harsh chemicals.
Store separately
Keep each piece in its own pouch or compartment to help prevent scratches and tangles.
Your one-year commercial warranty
Our one-year commercial warranty starts on delivery and covers manufacturing defects and plating quality. It does not limit your rights under applicable Canadian provincial law, including legal warranties that may apply.
What’s covered
- Manufacturing defects, including clasp or material faults.
- Plating quality issues.
What’s not covered
- Normal wear and tear.
- Accidental damage.
- Unauthorised alterations or repairs.
These exclusions concern the commercial warranty only and do not limit your applicable provincial rights.
Need help with a piece?
Contact our team for a warranty assessment. Here’s what to include.
Find your order number
Have your order number ready so we can identify your purchase.
Show us the issue
Take clear photos of the piece and add a short description of your concern.
Send the details
Email your order number, photos and description to return@emiliaz.com for an assessment.
Your questions, answered
Check whether your particular model is suitable before showering or swimming. Rinse suitable water-resistant pieces with fresh water after sea or pool water and dry gently.
Read our materials guide and ask us if you are unsure about a model.
Use a soft cloth and follow the model’s care information. Avoid perfume, household cleaners and harsh chemicals. Store pieces separately.
The one-year commercial warranty starts on delivery and covers manufacturing defects and plating quality. See the terms above. Your rights under applicable Canadian provincial law remain unaffected.
Email return@emiliaz.com with your order number, photos of the piece and a short description of the issue. Our team will review your concern and advise on the next steps.
A little care goes a long way.
Discover the materials behind your favourite pieces.