Shipping and returns — Canada

Delivery to Canada

Orders are shipped from Ireland to all Canadian provinces and territories, including Québec. We normally prepare orders within 1–3 business days, excluding weekends and Irish public holidays. Preparation time is additional to transit time.

Tracked delivery, charges and currency

International tracked delivery is estimated at 5–8 business days after dispatch. This is an estimate, not a guaranteed arrival date. Customs clearance, remote destinations, weather and carrier delays can take longer.

The base tracked-delivery charge is €18 EUR. Free tracked delivery applies to eligible baskets worth €150 EUR or more. These base amounts are converted into Canadian dollars for Canadian checkout using the store's current conversion; they are not C$18 or C$150. The CAD shipping charge and free-delivery eligibility for your basket are shown at checkout before you pay. Conversion rates and displayed CAD amounts can change.

Any additional delivery services and their prices appear at checkout for your address. Only select a service that is actually offered there; no express arrival time is promised by this policy.

Import taxes, duties and clearance charges

Your order crosses the Canadian border from Ireland. Canadian import taxes, customs duties and carrier handling or brokerage fees may apply. Unless checkout expressly states that a particular charge is included or prepaid, these import charges are payable by the recipient and may be collected by the carrier or border authorities. The amount depends on the goods and destination. We do not promise duty-paid delivery or that there will be no extra charges.

Tracking and delivery problems

After dispatch, we send tracking details by email. Check your delivery address before paying. Contact info@emiliaz.com promptly if you need a correction or if a parcel is delayed, missing or arrives damaged. A change may no longer be possible after dispatch, but we will help investigate with the carrier. Carrier or customs delays do not remove any cancellation, refund or other rights provided by applicable law.

For returns, see our Returns and warranty policy. For help, contact EMILIAZ.

Our voluntary return policy for Canadian orders

If you change your mind, tell us within 14 days after receiving your order, then send the items back within a further 14 days after your notice. If one order is delivered in separate parcels, the notification period begins when you receive the last item. No explanation is required. This offer includes sale and promotional purchases.

This is EMILIAZ's voluntary policy, not a statement that Canada has a general EU-style cooling-off right. It is additional to all cancellation, legal warranty, refund and other rights that apply in your province or territory. Those rights can provide different or longer time limits and take priority over the conditions below.

How to request a return

Email return@emiliaz.com with your name and order number. You can also submit an available return request through your customer account. Contacting us helps identify your parcel; it does not require you to give a reason for a change-of-mind return. Please contact us before sending a parcel so we can provide the appropriate instructions.

Return address:
EMILIAZ Returns, Apt 38, 16 Kings Inn Street, Dublin 1, D01WP86, Republic of Ireland

Condition and voluntary-policy exclusions

You may inspect the jewellery as you would in a shop. Return it unworn and in a resaleable condition, with its original packaging where possible. We may reduce a voluntary-policy refund only for a loss of value caused by handling beyond what is needed to inspect the item.

The change-of-mind offer does not cover custom or personalised items made to your specifications, or purchased gift cards. A hygiene exclusion applies to earrings only where they were supplied with a hygiene seal and that seal has been broken; it is not a blanket exclusion of all earrings. These exclusions never prevent a claim for a defect, misdescription or another statutory entitlement, including any legally required gift-card balance refund.

Return postage and refunds

You pay return postage to Ireland for a change-of-mind return. We recommend a trackable service and keeping proof of posting. There is no restocking fee. Contact us first for defective, damaged or incorrect goods so we can arrange an appropriate remedy at our cost.

For returns under our voluntary policy, approved refunds go to the original payment method within 14 days after we receive the returned items. For a complete-order return, we also refund the original standard-delivery charge; an optional premium upgrade is not included. Banks can take additional time to display the credit. Import taxes or carrier charges collected separately are not payments received by EMILIAZ; any refund of those charges follows the relevant authority's or carrier's procedure. Your applicable statutory refund rights remain unaffected.

We do not offer direct exchanges. You may return an eligible item and place a new order.

Damaged, defective or incorrect goods

Contact return@emiliaz.com with your order number, a description and, where possible, photos. We will help resolve the issue at our cost where the goods are defective or incorrect. The voluntary return window, packaging conditions and hygiene exclusion do not limit your statutory remedies.

One-year commercial warranty and your legal rights

Our 12-month commercial warranty from delivery covers manufacturing defects, faulty clasps or closures, and tarnishing or plating problems caused by material faults. It does not cover ordinary wear, accidental damage, misuse, or damage caused by unauthorised repairs or alterations.

This commercial warranty is provided by EMILIAZ LIMITED at 77 Camden Street Lower, Dublin 2, D02 XE80, Ireland. Contact return@emiliaz.com to make a claim. It is additional to applicable provincial and territorial legal warranties and remedies and does not replace or shorten them. In Québec, goods must be fit for their normal use and last a reasonable length of time, having regard to price, contract terms and conditions of use; those legal protections are not limited to our one-year promise.

Statutory cancellation and complaints

Your province or territory may provide cancellation rights for late delivery, missing required disclosures or other failures. These are separate from a change-of-mind return. Where Québec's distance-contract cancellation rules apply, the statutory refund and return arrangements, including reasonable return costs, take priority over our voluntary-policy conditions. Contact us to exercise your rights; you do not have to use an account form. You can also seek guidance from your provincial or territorial consumer protection office, including the Québec Office de la protection du consommateur.