Shipping & Returns
At EMILIAZ Jewellery, every order is prepared with care to ensure your pieces arrive safely, beautifully packaged, and on time.
Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Ireland
- Standard Delivery: €4.95
- Free Shipping: Orders over €60
- Carrier: An Post
- Estimated Delivery: 1–2 working days
Europe
France, Germany, Italy, Netherlands, Spain, Sweden
- Standard Delivery: €8.95
- Free Shipping: Orders over €80
- Carriers: An Post / DHL Express
- Estimated Delivery: 3–5 working days
United Kingdom
- Standard Delivery: €6.95
- Free Shipping: Orders over €80
- Carriers: An Post / DHL Express
- Estimated Delivery: 2–4 working days
- DHL Express: 1–2 working days, pricing shown at checkout
United States & Canada
- International Tracked Delivery: €18
- Free Shipping: Orders over €150
- Carriers: DHL Express / An Post international partners
- Estimated Delivery: 5–8 working days
Prices are shown in your local currency at checkout. Delivery estimates are indicative and begin from dispatch, not from the time your order is placed. Remote destinations may take longer.
Order Tracking
Tracking is emailed once your order ships. Please allow up to 48 hours for tracking updates to appear.
If you have not received your order within 30 days of your shipping confirmation, contact us at info@emiliaz.com with your name and order number.
Customs & Duties
Orders delivered within Ireland and the European Union are not subject to additional customs charges. For destinations outside the EU, import duties and taxes may apply in line with local regulations and remain the responsibility of the customer.
Returns & Exchanges
We want you to love your EMILIAZ jewellery. If something isn't perfect, we're here to help.
You have 14 days from the day you receive your order to let us know you'd like to return it, and a further 14 days to send the items back to us.
Items should be returned unworn and in a resaleable condition, with original packaging where possible. You're welcome to handle your pieces as you would in a store — we may reduce a refund only where handling has diminished an item's value.
For hygiene reasons, earrings supplied sealed cannot be returned once the seal has been broken, unless faulty.
How to Request a Return
- Email info@emiliaz.com with your order number and reason for return.
- Our team will confirm eligibility and provide return instructions.
- Return the item using a tracked shipping method.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, you will be notified by email. Approved refunds are issued to your original payment method within 5–10 business days, and in any case within 14 days of receipt.
Damaged or Incorrect Items
If you receive a faulty or incorrect item, please contact info@emiliaz.com with photos as soon as possible — ideally within 7 days of delivery — and we will resolve it promptly. This does not affect your statutory rights.
Need Assistance?
Our team is here to help with any shipping or return enquiries. Contact info@emiliaz.com — we aim to respond within 24 hours on business days.